Support

FitMeNow & Puddle Labs Apps

Contact Us

For any questions, issues, or feedback, reach out by email and we'll get back to you as soon as possible.

contact@puddlelabs.io

FAQ

How do I delete my account?

You can delete your account from the app's Settings screen. All personal data will be permanently removed. If you need help, email us at contact@puddlelabs.io.

I was charged but didn't receive credits.

Please email us with your Apple ID and the date of the transaction. We'll investigate and resolve it promptly.

How do I request a refund?

In-app purchases are processed through Apple. Refund requests must be submitted via Apple's Report a Problem page. We're happy to assist if you have questions.

What data does FitMeNow collect?

Please refer to our Privacy Policy for full details.

My fitting results disappeared.

Results are stored locally on your device — they are not backed up to the cloud. Signing out or deleting the app will permanently remove them. To keep results safe, save them to your photo library using the Save button in the result detail screen.

Credits were deducted but I got no result.

If a request fails on our end, credits are automatically refunded — no action needed on your side. The refund usually appears within a few seconds. If your balance looks incorrect after a few minutes, please contact us with your account email and approximate time of the request.

How do I restore my purchases?

Open the app and go to the Me tab, then tap Charge Credits. At the bottom of the screen, tap Restore Purchases. If your purchase was made with the same Apple ID, your credits will be restored automatically.

The fitting quality isn't what I expected.

Results tend to be best when:

• The garment photo shows the item flat or on a plain background.
• The model photo is well-lit with the full body visible.
• The garment and model are roughly similar in scale.

If results are consistently poor, please use the feedback button (🔥 / 😕 / 🚨) in the result detail screen — it helps us improve.